One of the things we're focusing on as a company is collecting feedback. Our customers are our most valuable asset, and in that spirit, each customer now receives a survey asking them to assess their experience with Bloomex.
This will be a great help for us on our constant mission to improve our service from coast-to-coast. From Toronto to Vancouver, from Ottawa to Halifax, we want to be the absolute best that we can, providing industry-leading products and service. By hearing directly from each and every customer who fills out the survey, it gives us a good sense of where we stand, what we're doing well, and where we can improve.
We will be posting some of these reviews collected on our new blog, Bloomex Reviews. Check it out today!
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, 21 March 2014
Thursday, 27 February 2014
Bloomex on Youtube
Check out this video of Bloomex on Youtube!
Here's what sets us apart from the rest of the flower delivery companies in Canada.1. We deal directly with growers. That means our flowers are low-priced (no middlemen) and fresher (transit time from fields to recipient is less)
2. We provide better value for flowers. We do not take commission for taking the order and then sending it for fulfillment to local florist. Order taking and flower arranging are done on 93% at company owned facilities. Our buying power is strong, so we buy quality flowers for less. The savings we are passing to you.
3. We provide better customer service. We deal with your order directly from order taking to arranging flowers and delivery. So we know exactly where your order is at any given moment.
4. We provide better quality product. Since we do 93% of all orders at company owned facilities, we employ the same standards for flower freshness, design, packaging and delivery. The quality and accuracy are quaranteed no matter where your order is going to Hull, Quebec or Hamilton, Ontario. 5. We care.
Tuesday, 29 October 2013
8 Reasons to Buy Flowers From Bloomex
You have lots of choices out there for spending your hard-earned cash on flowers. There's the familiarity of dropping by the grocery store on the way home from work -- but rest assured you'll be paying a premium. There's the local florist around the corner -- but again, you'll be paying a premium (more details on that later on.)
And then there's the multinational conglomerate wire services, which, hint-hint.... farm their orders out to, you guessed it, local florists. You end up paying a whole lot more than you deserve to.
Instead of all that, take a look at what Bloomex offers. Here are eight great reasons to use us for your flower delivery needs in Canada.
1. QUALITY. Our flowers arrive straight from the farm to our production facilities, which are located in eight major markets across the countries. That means fresher products.
2. VARIETY. We have hundreds of bouquets and arrangements for you to choose from. But did you know that in addition to fresh cut flowers, we specialize in gift baskets, spa baskets, chocolate, gourmet foods and more?
3. CONVENIENCE. Point, click, order... it's as simple as that. Not sure exactly what you're looking for? Check out our popular Designers Collection, which puts the decision-making in the hands of our talented florists and floral arrangers.
4. PRICE. The flowers wire services and local florists get their flowers through a convoluted system of wholesalers and/or importers, and there are margins to be made at each step of the process. Cut those middlemen out, and it results in a lower cost for the consumer. We pass those savings on to you.
5. CUSTOMER SERVICE. Our operators are standing by to help. And if its the middle of the night, try our online chat system or shoot us an email. We always strive to live up to our company motto of "We care."
6. ORDER AHEAD. Hey, we're all forgetful sometimes. Take the worry out of the process by placing your order ahead of time, for delivery on a specific day.
7. WE DELIVER ALMOST ANYWHERE. Unless you're stationed in Alert, there's a pretty good chance that we can get your flowers to your loved one.
8. WE'RE CANADIAN. We were established in Ottawa in 2005 and provide quality work for Canadians in eight major markets. We really are Canada's National Florist.
And then there's the multinational conglomerate wire services, which, hint-hint.... farm their orders out to, you guessed it, local florists. You end up paying a whole lot more than you deserve to.
A BETTER ALTERNATIVE:
Instead of all that, take a look at what Bloomex offers. Here are eight great reasons to use us for your flower delivery needs in Canada.
1. QUALITY. Our flowers arrive straight from the farm to our production facilities, which are located in eight major markets across the countries. That means fresher products.
2. VARIETY. We have hundreds of bouquets and arrangements for you to choose from. But did you know that in addition to fresh cut flowers, we specialize in gift baskets, spa baskets, chocolate, gourmet foods and more?
 |
| Forget the rest. Go with the best. |
4. PRICE. The flowers wire services and local florists get their flowers through a convoluted system of wholesalers and/or importers, and there are margins to be made at each step of the process. Cut those middlemen out, and it results in a lower cost for the consumer. We pass those savings on to you.
5. CUSTOMER SERVICE. Our operators are standing by to help. And if its the middle of the night, try our online chat system or shoot us an email. We always strive to live up to our company motto of "We care."
6. ORDER AHEAD. Hey, we're all forgetful sometimes. Take the worry out of the process by placing your order ahead of time, for delivery on a specific day.
7. WE DELIVER ALMOST ANYWHERE. Unless you're stationed in Alert, there's a pretty good chance that we can get your flowers to your loved one.
8. WE'RE CANADIAN. We were established in Ottawa in 2005 and provide quality work for Canadians in eight major markets. We really are Canada's National Florist.
Wednesday, 25 September 2013
Press Release: Bloomex Has Served Over 1,000,000 Customers
An e-commerce success story: how a small Canadian Start-Up grew into Canada's Largest Florist -- and changed the game along the way
Bloomex, Canada's largest florist, has served over 1,000,000 customers since launching in 2006. The company, whose main site is located at www.bloomex.ca, is heading into another Christmas season with business booming thanks to its quality products, on-time delivery, centralized model, being first on the scene with a new business model, and low prices.
The story of Bloomex begins in 2006. With the boom in new technologies, and Internet access becoming available to virtually every Canadian, many industries had undergone rapid change to cater to this new world of the web. From music and movie rental stores to the postal service, there were few corners of Canadian business left untouched by the influence of the Internet.
But for every example of the way that society quickly adapted and changed their consumption habits under the mantra of “cheaper, faster, better,” just as many industries were slow to react. Take the venerable local flower shop, for example, which had remained more-or-less unchanged for a century. And in an industry that’s estimated to be worth over $100 billion worldwide annually, it’s easy to see why the local florists were somewhat resistant to change. Even as consumers began to turn increasingly toward e-commerce in Canada, and these shops began to dip their toe in to online waters, their old-school models of existing florists fulfilling orders through wire services remained successful – for the florists.
They were less of a success from the consumer perspective, though. The cost of supporting their online operations and a physical storefront drove up overhead for the florists. And the fact that it took an importer, a wholesaler, and the florist themselves to get the flowers from the farm to one’s door only added to the end cost for the consumer, and didn’t jibe with the way things were moving in the fast-paced, online environment.
That’s what made Bloomex, a scrappy Canadian start-up founded in Ottawa in 2006, a game-changer – maybe not a revolution, but certainly a significant evolution, eschewing the traditional florist models in several ways. For one, the convoluted chain of middlemen, each taking their own cuts, was abolished in favour of a simplified direct-from-
Almost immediately, the new model paid dividends for Bloomex. With the proof of concept in place, the early success of the company allowed them to open production/distribution facilities in Vancouver, Calgary, Edmonton, Winnipeg, Toronto, Montreal and Halifax. That put them at a competitive advantage, spreading their footprint wide throughout the country and providing shipping points within a short radius of the vast majority of Canada’s population centres. The introduction of the centralized model also meant the business was easily scalable for international operations, with the company opening production and fulfillment facilities in the United States and Australia.
The success of Bloomex’s model has inspired others to join suit, but being first on the scene in Canada has paid off for the company. While e-commerce now accounts for over $120 billion of sales annually in Canada (2012), in 2007 e-commerce sales were less than half of that. It was a calculated risk, but with great risk comes reward. And with other sites working out their growing pains, Bloomex has become a mature business with over 20 employees working out of their Ottawa headquarters, and fifty more scattered throughout the country and internationally. Bloomex has now served over a million customers, and can rightfully lay claim to being Canada’s largest florist – largely because of an e-commerce gamble that’s paid off big time.
Wednesday, 1 October 2008
BLOOMEX CUSTOMER REVIEWS
Bloomex.ca continually strives to provide the highest quality flowers at the best prices. Over the last 2 years, Bloomex has blossomed into Canada's fastest growing online florist. We care deeply about our customers, and our continued success depends on their satisfaction.
Here, clients are able to post their company reviews and feedbacks to help us consistently provide the best products and services. Please include your order number in your post for verification.
Thank you!
NOTE: posts without order numbers OR last names, profanity, abuse WILL be deleted.
Monday, 21 July 2008
CANADIAN ONLINE FLOWER COMPANY TAKES COMPLAINTS SERIOUSLY
OTTAWA, June, 2008 - Bloomex, the fastest growing online florist in Canada, has come together with Ellen Roseman of the Toronto Star. This encounter came about after several customer complaints were published on Ellen Roseman’s blog site, which had imprecision of Bloomex policies and procedures.
Mrs. Roseman, who describes herself as an advocator for consumer issues, positions herself on the side of the consumer to battle alongside annoyed, testy and disgruntled consumers in their dealings with big companies. Her blog site is just that, a place for discontented consumers to voice their experiences, and deter others from dealing with certain corporations.
The owner and President of Bloomex, Dimitri Lokhonia, met personally with Ellen Roseman to give clarification, and resolve some of the misapprehension of Bloomex policies. Mr. Lokhonia admits that there have been mistakes in the past, and in an effort to correct these issues, we implemented a new system that will allow customers to get answers to their questions almost immediately. “We could not possibly predict the enormous growth of Bloomex, especially in the past year”, says Dimitri Lokhonia. “We realized we needed a more interactive, customer centric system that is easily available, and understandable to our customers, which is why we created these two new systems”
Bloomex, a national Canadian online floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. Since it’s inauguration in January 2006, Bloomex has grown to an exponential growth rate of 200%. The magnitude of its success was unpredictable, and in the light of this development, Bloomex Management implemented new systems to properly deal with the quantity of orders being placed, designed and shipped.
With the initial installation stages now complete, Bloomex was pleased to announce the implementation a state-of-the-art customer service system in order to keep pace with the company's dynamic growth. This new approach to customer service will dramatically reduce hold times, eliminate the need for customers to repeat information after arriving at a live customer care representative and even allow customers to chat live with a service agent, resolving their issues faster and more conveniently. In addition to this ultra-modern customer service system that has received optimistic reviews, a new tracking system will work in conjunction and hold all our employees accountable. Bloomex anticipates this new tracking system will improve overall customer satisfaction.
”Our customers are always our #1 priority and we continuously strive to provide the very best products and services”, says Angela Malik, Customer Service Manager of Bloomex. “ We are confident that our two new systems will alleviate some of the issues that have faced us in the past.”
After the initial meeting with Ellen Roseman, Dimitri Lokhonia placed Michelle Robitaille, the Public Relations Manager at Bloomex and Ellen Roseman in contact to assess some of the past complaints, and give Bloomex an opportunity to correct situations where they made mistakes. Michelle Robitaille has reviewed each complaint seriously, extracting all order details from the Bloomex system to determine accountability and try to rectify them. This has initiated customer refunds, credits, discounts and re-sending of products where Bloomex has taken the initiative to regain customers that have had unsatisfactory dealing with Bloomex, as well as ensuring these concerns do not arise in the future.
“Our goal is to address the issues of past Bloomex clients, and offer them reasonable compensation where we made mistakes. Due to the nature of our business, and human error, we do make mistakes, but we always try to resolve these as quickly as possible to maintain customer satisfaction.” Says Michelle Robitaille. “We have made several changes to our website so that our policies and guarantees are easily visible in numerous locations across our website, eliminating unjust expectations. Bloomex’s business model continually permits them to provide the freshest flowers possible at the lowest price.”
OTTAWA, June, 2008 - Bloomex, the fastest growing online florist in Canada, has come together with Ellen Roseman of the Toronto Star. This encounter came about after several customer complaints were published on Ellen Roseman’s blog site, which had imprecision of Bloomex policies and procedures.
Mrs. Roseman, who describes herself as an advocator for consumer issues, positions herself on the side of the consumer to battle alongside annoyed, testy and disgruntled consumers in their dealings with big companies. Her blog site is just that, a place for discontented consumers to voice their experiences, and deter others from dealing with certain corporations.
The owner and President of Bloomex, Dimitri Lokhonia, met personally with Ellen Roseman to give clarification, and resolve some of the misapprehension of Bloomex policies. Mr. Lokhonia admits that there have been mistakes in the past, and in an effort to correct these issues, we implemented a new system that will allow customers to get answers to their questions almost immediately. “We could not possibly predict the enormous growth of Bloomex, especially in the past year”, says Dimitri Lokhonia. “We realized we needed a more interactive, customer centric system that is easily available, and understandable to our customers, which is why we created these two new systems”
Bloomex, a national Canadian online floral company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. Since it’s inauguration in January 2006, Bloomex has grown to an exponential growth rate of 200%. The magnitude of its success was unpredictable, and in the light of this development, Bloomex Management implemented new systems to properly deal with the quantity of orders being placed, designed and shipped.
With the initial installation stages now complete, Bloomex was pleased to announce the implementation a state-of-the-art customer service system in order to keep pace with the company's dynamic growth. This new approach to customer service will dramatically reduce hold times, eliminate the need for customers to repeat information after arriving at a live customer care representative and even allow customers to chat live with a service agent, resolving their issues faster and more conveniently. In addition to this ultra-modern customer service system that has received optimistic reviews, a new tracking system will work in conjunction and hold all our employees accountable. Bloomex anticipates this new tracking system will improve overall customer satisfaction.
”Our customers are always our #1 priority and we continuously strive to provide the very best products and services”, says Angela Malik, Customer Service Manager of Bloomex. “ We are confident that our two new systems will alleviate some of the issues that have faced us in the past.”
After the initial meeting with Ellen Roseman, Dimitri Lokhonia placed Michelle Robitaille, the Public Relations Manager at Bloomex and Ellen Roseman in contact to assess some of the past complaints, and give Bloomex an opportunity to correct situations where they made mistakes. Michelle Robitaille has reviewed each complaint seriously, extracting all order details from the Bloomex system to determine accountability and try to rectify them. This has initiated customer refunds, credits, discounts and re-sending of products where Bloomex has taken the initiative to regain customers that have had unsatisfactory dealing with Bloomex, as well as ensuring these concerns do not arise in the future.
“Our goal is to address the issues of past Bloomex clients, and offer them reasonable compensation where we made mistakes. Due to the nature of our business, and human error, we do make mistakes, but we always try to resolve these as quickly as possible to maintain customer satisfaction.” Says Michelle Robitaille. “We have made several changes to our website so that our policies and guarantees are easily visible in numerous locations across our website, eliminating unjust expectations. Bloomex’s business model continually permits them to provide the freshest flowers possible at the lowest price.”
Thursday, 26 June 2008
Bloomex Introduces New Tracking System
Bloomex, Canada’s largest and fastest growing online florist has introduced a new customer service tracking system. This new tracking system will work in conjunction with the new Customer Service System that was implemented only a few weeks ago that has received optimistic reviews. Bloomex anticipates this new tracking system will improve overall customer satisfaction.
“In an effort to isolate and remedy customer issues, we have asked our clients to provide feedback as to their experience with our company.” says Angela Malik, Customer Service Manager for Bloomex. “After carefully reviewing the feedback, Bloomex Management has come up with this new tracking system which we hope will improve our overall productivity. If there is an issue with our production facility, or delivery system or customer care, we want to know about it. We want to endeavour to ameliorate our services.”
Bloomex’s new tracking system works internally and externally; externally involves our production facilities and delivery services. Internally involves our Customer Service System. How it works: overnight Bloomex’s computerized ordering system generates all orders placed and delivered, tracking all the mistakes made by the production facilities and then the delivery services. The new tracking system generates a report that is sent to the Quality Assurance Managers for review. This allows the managers to review the information submitted and implement different strategies to correct any issues. The system ensures that all production facilities are using the freshest flowers, and are continuously committed to providing the best products and services. It also ensures that delivery drivers and courier companies handle our products with care as the system tracks products damaged in the course of delivery. Bloomex can then address any delivery system issues and employ regulations to ensure recipients receive their flowers in excellent condition.
The second part of this new tracking system, allows the Customer Service Managers to ensure that all Bloomex Customer Care Specialists (CCS) are thorough in their duties. The new system tracks errors made by CCS’s, which in turn are sent to the managers. This will allow them to correct these situations and provide the best customer service possible. The major benefit of the new system is the development checks and balances so that management and employees alike are held accountable for any inconvenience that the customer may face.
Bloomex Management is confident that this new tracking system will increase efficiency in an affirmative manner, resolving the issues at hand immediately. Bloomex’s business formula has always been to provide our customer with the best quality product at the lowest price.
For further information:
Michelle Robitaille,
Public Relations Manager
Bloomex
(613) 228-7673
publicrelations@bloomex.ca
Bloomex, Canada’s largest and fastest growing online florist has introduced a new customer service tracking system. This new tracking system will work in conjunction with the new Customer Service System that was implemented only a few weeks ago that has received optimistic reviews. Bloomex anticipates this new tracking system will improve overall customer satisfaction.
“In an effort to isolate and remedy customer issues, we have asked our clients to provide feedback as to their experience with our company.” says Angela Malik, Customer Service Manager for Bloomex. “After carefully reviewing the feedback, Bloomex Management has come up with this new tracking system which we hope will improve our overall productivity. If there is an issue with our production facility, or delivery system or customer care, we want to know about it. We want to endeavour to ameliorate our services.”
Bloomex’s new tracking system works internally and externally; externally involves our production facilities and delivery services. Internally involves our Customer Service System. How it works: overnight Bloomex’s computerized ordering system generates all orders placed and delivered, tracking all the mistakes made by the production facilities and then the delivery services. The new tracking system generates a report that is sent to the Quality Assurance Managers for review. This allows the managers to review the information submitted and implement different strategies to correct any issues. The system ensures that all production facilities are using the freshest flowers, and are continuously committed to providing the best products and services. It also ensures that delivery drivers and courier companies handle our products with care as the system tracks products damaged in the course of delivery. Bloomex can then address any delivery system issues and employ regulations to ensure recipients receive their flowers in excellent condition.
The second part of this new tracking system, allows the Customer Service Managers to ensure that all Bloomex Customer Care Specialists (CCS) are thorough in their duties. The new system tracks errors made by CCS’s, which in turn are sent to the managers. This will allow them to correct these situations and provide the best customer service possible. The major benefit of the new system is the development checks and balances so that management and employees alike are held accountable for any inconvenience that the customer may face.
Bloomex Management is confident that this new tracking system will increase efficiency in an affirmative manner, resolving the issues at hand immediately. Bloomex’s business formula has always been to provide our customer with the best quality product at the lowest price.
For further information:
Michelle Robitaille,
Public Relations Manager
Bloomex
(613) 228-7673
publicrelations@bloomex.ca
Thursday, 19 June 2008
Bloomex Introduces New Customer Service System
Bloomex, the fastest growing online florist in Canada, has implemented a state-of-the-art customer service system in order to keep pace with the company's dynamic growth.
With the initial installation stages now complete, Bloomex’s new approach to customer service will dramatically reduce hold times, eliminate the need for customers to repeat information after arriving at a live customer care representative and even allow customers to chat live with a service agent, resolving their issues faster and more conveniently.
"We simply weren't satisfied with the time it was taking for us to handle customer inquiries," said Angela Malik, Customer Service Manager. "The implementation of this new platform marks the completion of the first major step in the 'Improving Customer Service' campaign at Bloomex, and is the first of many customer-centric enhancements aimed at improving the communication experience for our customers."
For example, Bloomex is now utilizing Crafty Syntax to give customers 24/7 self-service access to Bloomex Live Help, Questions & Answers, or to email their questions directly to a Bloomex agent. With Live Chat powered by Skype, customers are able to chat real time with a Bloomex agent to change/modify order details such as delivery time, address changes, additions to orders, etc.
Through handling most queries via our new Interactive Customer Service System, Bloomex management is able to respond faster and more efficiently to customer complaints, rectifying situations immediately, and with customer “call back” times being dramatically reduced. Being the only floral company in all of Canada, which provides in house 24/7 live customer service, Bloomex’s call centres serve between 500 to 1,000 calls on a daily basis. The mounting successful growth of Bloomex and its divisions, and increase in customers made it nearly impossible to keep pace with the volume of customer service inquiries.
“This new interactive system will improve customer service at Bloomex by ending the frustration of long hold times, decreasing demand for agent time, and controlling costs by enabling Bloomex to offer personalized customer service without adding new staff at an increased cost to the consumer," said Dimitri Lokhonia, president of Bloomex Inc.
For further information:
Michelle Robitaille,
Public Relations,
Bloomex,
(613) 228-7673,
publicrelations@bloomex.ca
Bloomex, the fastest growing online florist in Canada, has implemented a state-of-the-art customer service system in order to keep pace with the company's dynamic growth.
With the initial installation stages now complete, Bloomex’s new approach to customer service will dramatically reduce hold times, eliminate the need for customers to repeat information after arriving at a live customer care representative and even allow customers to chat live with a service agent, resolving their issues faster and more conveniently.
"We simply weren't satisfied with the time it was taking for us to handle customer inquiries," said Angela Malik, Customer Service Manager. "The implementation of this new platform marks the completion of the first major step in the 'Improving Customer Service' campaign at Bloomex, and is the first of many customer-centric enhancements aimed at improving the communication experience for our customers."
For example, Bloomex is now utilizing Crafty Syntax to give customers 24/7 self-service access to Bloomex Live Help, Questions & Answers, or to email their questions directly to a Bloomex agent. With Live Chat powered by Skype, customers are able to chat real time with a Bloomex agent to change/modify order details such as delivery time, address changes, additions to orders, etc.
Through handling most queries via our new Interactive Customer Service System, Bloomex management is able to respond faster and more efficiently to customer complaints, rectifying situations immediately, and with customer “call back” times being dramatically reduced. Being the only floral company in all of Canada, which provides in house 24/7 live customer service, Bloomex’s call centres serve between 500 to 1,000 calls on a daily basis. The mounting successful growth of Bloomex and its divisions, and increase in customers made it nearly impossible to keep pace with the volume of customer service inquiries.
“This new interactive system will improve customer service at Bloomex by ending the frustration of long hold times, decreasing demand for agent time, and controlling costs by enabling Bloomex to offer personalized customer service without adding new staff at an increased cost to the consumer," said Dimitri Lokhonia, president of Bloomex Inc.
For further information:
Michelle Robitaille,
Public Relations,
Bloomex,
(613) 228-7673,
publicrelations@bloomex.ca
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